FAQ
How are your ceramic products made?
Our ceramic products are handmade with clay. Our artisans work on foot-powered wheels. Therefore, it's important to note that none of our products are identical. Additionally, the colors of the products may slightly differ from one product to another.
Are the ceramic pieces dishwasher and microwave safe?
Our ceramic creations are designed to withstand dishwasher and microwave use. However, to preserve the vibrant colors, we recommend hand washing.
Can I request custom orders or special creations?
We are delighted to fulfill custom orders according to your preferences. To discuss your ideas or place a custom order, please don't hesitate to contact us via email: info@lamaisonhadga.com
What is the policy regarding breakages during delivery?
Our priority is to ensure that each order reaches you in perfect condition. In case of breakage during delivery, please contact us immediately at info@lamaisonhadga.com. We work closely with our delivery service, Xpress Logistics, to promptly resolve any issues. We will ask you to provide photos of the damaged items, and we will do our best to offer you a satisfactory solution, whether it's a refund or a replacement. Your satisfaction is our commitment, and we appreciate your understanding in case of unforeseen incidents.
How do I make a return or exchange?
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Contact us at info@lamaisonhadga.com stating your order number and the reason for return (within 14 days) or exchange.
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Our team will provide you with detailed instructions.
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Carefully pack the items in their original packaging and ship them to the address provided.
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Upon receipt of the returned items, we will process your exchange or refund request.
How can I know if my region is covered by your delivery service?
You can check the delivery availability for your region by entering your address during checkout. If your country is not listed, please contact us, and we will do our best to find a solution.
What are the delivery times?
Delivery times may vary depending on the destination country, but generally range between 2 and 5 days.